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I have purchase my FitBit in Sept 2016, in September 2017 I started noticing that the battery won't last more than 24 hrs. Since it won't hold the battery, I would leave it home most of the times and forget about it.

So, needless to say that I only contacted the customer service now, in December 2017, without realizing that my warranty has run out. Customer service confirmed that the see that my battery is useless but the best they could offer is 25% off a new tracker. REALLY?! I see a lot of people are having the same issue, so it is obvious that this is a known issue to FitBit.

Yet, all I got from the customer service is 25% off a new tracker?! What FitBit is then implying is that their products are only good for 365 days after which, you are supposed to buy a new tracker. This is quite maddening. I don't believe it is right to have a product for 365 days only after which it dies.

Buying a new tracker means I have to: a) spend more money (yay for FitBit); b) dispose of the old tracker polluting the environment even further. Way to go FitBit...

Reason of review: Bad quality.

Monetary Loss: $150.

Preferred solution: replacement or refund.

Fitbit Cons: Customer service.

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FitbitSupport

Hi!

We're sorry to hear that you weren't satisfied with your experience with Fitbit customer service and tracker. We offered you a 25% discount as an opportunity to upgrade to our newer trackers.

Our newer trackers been through even more stringent testing for better quality and experience. Also, we've installed a new warranty option that covers damages from accidents like drops and cracked screens from Day 1 and mechanical and electrical breakdowns after your Fitbit manufacturer warranty.

For more information, please check out: http://help.fitbit.com/articles/en_US/Help_article/1126/.

We'd love to see review your support case and we'll see what other options are available for you.

Best,

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