Anonymous
map-marker Edmonton, Alberta

I’m having a problem with my Fitbit getting my sleeping data I had a really nice person on the phone helping me. I believe her name was Anna but we just couldn’t get it going. I have no green lights o

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My versa two is not recording my sleeping habits tried everything I called. I talked to Anna. I believe thats her name. She was so helpful. She called me back a couple times we rebooted tried everything but its just not working everything else but my sleeping app and my heart rate doesnt work on my Watch
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User's recommendation: I just recommended my son to buy one probably a month ago. He’s happy with it but I’m not very savvy with all this technology. I really can’t afford to buy a new one. I just hope I can get this one going.

Joyce D Sqb

Inspire 3 does not work. Purchased recently

You hung up the call before talking to me. I waited on hold and when it was my turn to speak to an agent you dropped the call.
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Loss:
$100
Cons:
  • Stop working after a few weeks

Preferred solution: My device to sync

User's recommendation: I have had three fitbit all of them stopped working after a few months. Never buy a fitbit. The customer service is non existant

Carolyn W Ojn

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Verified Reviewer
| map-marker Albany, Georgia

Dispute a charge not authorized

Fitbit - Dispute a charge not authorized
I received a charge for $79.99 from google fitbit. I did not authorize a charge. Requesting refund from google Fitbit.
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Will A Abm

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Verified Reviewer

Costs to much to replace in 2 years

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My Fitbit is not even 2 years old. I have taken good care of it. It will not charge anymore. I called customer service. Her fix was to ensure it is clean. As stated it took care of it. They will do nothing out of warranty. I feel with the price of it it should last a lot longer. Not impressed. Don't waste your money.
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Loss:
$250
Cons:
  • Should last longer for the price of it

Preferred solution: Full refund

User's recommendation: Don't waste your money

Anonymous
map-marker Hammond, Louisiana

Fitbit versa 3 not working

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Versa 3 will not charge or come on, total black screen! Customer service sent email, but for some reason I do not use Google so I cant enter my info!
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Kelly W Jfa

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Verified Reviewer

Charge for Fitbit Premium that I did not authorize

I have a charge on my bank statement for $79.99 for a fitbit premium membership that I did not subscribe to and I want the charge refunded back to my account immediately. I have found no other way to email them other than this. If this is the wrong email I should contact please see that this email gets to the proper department and refund my money asap! Kelly Watts
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Loss:
$80

Preferred solution: Full refund

Mariah W Vbc

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Verified Reviewer

Fitbit Charge 4

Fitbit Charge 4
Hi! My Fitbit Charge 4 dosent power on anymore and its only a couplemonths old! Please respond soon!:)
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Loss:
$150
Cons:
  • Short life span

Preferred solution: Full refund

Anonymous
map-marker Rock Hill, South Carolina

Can't set time on versa2 can't get into Fitbit app

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Rep was very helpful. Telephone would not synch with Fitbit. Time, date, and activity on versa 2 phone still wrong.
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zain a Tvj

My watch is not showing settings.

not showing settings .not showing time . so can you explain how i can see time . or make own settings .
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Loss:
$11

Preferred solution: only need to know issue

Janet C Cgk

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Verified Reviewer
| map-marker New London, Iowa

The screen became unattached from mechanism! The mechanism is still working ok!

My versa 2 I purchased at Walmart in mt Pleasant Ia April 8 2023! This morning drinking coffee I raised my are and the black screen came unattached to the mechanism!
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User's recommendation: So far so good

Scott D Lat

Cant get connected to my fitbit

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Watch got wet in hot tub and stopped working I thought it was water proof and now not Sync with my watch
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Cons:
  • Not all products are waterproof

Preferred solution: Watch to work or deal for a new watch

User's recommendation: I'm happy with the service

Anonymous
map-marker Dorchester, Massachusetts

App on iPhone keeps shutting down

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When I tried to scroll down to get to steps per hour the screen just goes blank and goes back to my app screen
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Anonymous
map-marker Troy, Michigan

Phone and Fitbit would not work together

My phone and Fitbit would not sink up. The man helped me and I got it straightened out. All good. Very helpful
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User's recommendation: Yes good job

Amanda J Ofq

I need to get into my account so I can pair my watch

My account I need to pair my watch with my new phone but it's not letting me into my account and a while back I received something about receiving a replacement well I never order any type of replacement
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Preferred solution: Into my account so I can pair my phone to my watch

Pooja K Vfd

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Verified Buyer
| map-marker Dubai, Dubai

No one emailed me

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Fitbit - No one emailed me
Fitbit - No one emailed me - Image 2
Firstly I called customer care Bcz my Fitbit ace 3 was not able to connect with app and then he told to restart the device but my device display has gone after that and then I chat with another customer care she told me that she will check warranty as I have sent her all the purchase receipt and told me that I will get call or email in 1-2 days but its been now 5-5 days and no one called me .iam really disappointed
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