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Fitbit - Warranty non/existent

My wife’s Fitbit was 10 months old when band came off and would not reattach. I contacted customer service and after jumping through hoops to submit documentation they requested I was informed by them the photograph I had submitted to them was not sufficient. It was. I had fulfilled all their requirements yet my claim was denied. Terrible company. I finally fixed with super glue.
Company wrote 0 public responses to the review from Dec 10.
#1419620
Do not waste your money on Fitbit Ionic
Do not waste your money on Fitbit Ionic
My first Ionic was purchased prior to its release in 2017 as a birthday gift. In December of 2017 we went on holiday I wore my tracker in the water (as it is meant to be able to do) and it completely died. hen I returned from vacation, Fitbit Customer Service replace...
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Company wrote 1 public responses to the review from Nov 27.
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there, We're sorry to hear about your experience with the Ionic. Please provide us with your support case number so we can review your engagement with our team. We'd like t...

#1409157
Nov. 13, my FITBIT account was locked due to “unusual activity.” I tried to reset my password but now I don’t get any FITBIT emails. Even the password reset email. On the phone with customer support 5 times, 4 supervisors. They all assured me that the problem has been...
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Company wrote 0 private and 1 public responses to the review from Nov 26.
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi Cynthia, This is definitely not the experience that we'd like you to have. Please accept our sincerest apologies. We'd like to have a second look on your case so we can rev...

1.0
#1408077
Have to say..I am VERY disappointed with fitbit. I have the Blaze and I have spoken to them through chat and on the phone and am not happy!! I have been in the hospital with a HR of125-130 and my fitbit showed a HR of 50-60. Ad again had it checked and it was showing...
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Company wrote 1 public responses to the review from Nov 23.
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello, We're sorry to hear about your experience. In order for us to review your interaction with our team, please provide us with your support case number. We'll be waiting f...

#1406599
Fitbit - Skin burn
Hello my husband bought me the fitbit hr 2 years ago for Christmas and whenever i wear it i get a burn. Can you replace this for me i love my Fitbit but i have diabetes and cant handle the burn especially once i start sweating..
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Company wrote 0 private and 1 public responses to the review from Nov 21.
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there, We're sorry to hear that you're getting a burn from your Fitbit device. To keep your skin happy and healthy, we suggest following our wear & care tips at fitbit.com/...

4.0
#1405573
I don't even know where to begin...This order 44206710 (was shipped out on October 29th to the INCORRECT address. I paid through PayPal (just like I always do) and the recipient's address is part of the account. I selected his address as "shipping address" (just like I...
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Company wrote 0 private or public responses to the review from Nov 15.
#1401240
I'm on my third fitbit. It's one of the original fitbits and each has de-laminated the same way. The company replaced one but its life was exactly the same as the other two; about 8 months. I've used a little super glue on this one but it's not very attractive. I can't...
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Company wrote 0 private and 1 public responses to the review from Nov 11.
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there, We're sorry to hear about your experience. Rest assured that we're always looking to improve our products and your feedback will be part of that process. So we can s...

2.4
I liked
  • Keeping track of my exercise
I didn't like
  • Quality of the product
#1398032
Bought in August. I use a walker so i don't swing arms therefore it is totally useless to measure steps. My complaint is that there is no caveat I am aware of that warns the purchaser of this fact. I walk a good amount even though handicapped and I consider that it...
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Company wrote 0 private and 1 public responses to the review from Nov 02.
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there, Thanks for your feedback! Some walker users have experienced a different kind of success with Fitbit products. We encourage you to take a look at a few related topic...

3.6
#1393108
I have contacted you as I don’t know any other way - I’m very disappointed and will tell everyone I meet - that it is not a reliable product - it hasn’t worked properly since the day I received it as a gift - all the things that are on it - are incorrect - the steps...
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Company wrote 1 private and 1 public responses to the review from Oct 27.
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi, Pamela! We've sent you a private message. Please delete your email address in this review for security purposes. Thanks!

FreezingKookaburra
FreezingKookaburra

Can they help me

1.9
I didn't like
  • Defective
#1389702

Contact Fitbit

Mailing Address:
Fitbit, Inc.
199 FREMONT STREET 14TH FLOOR
San Francisco, California 94105
United States
Phone:
(877) 623-4997
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Fitbit - The bracelet keeps falling off !
Fitbit - The bracelet keeps falling off !
The connection between the watch & bracelet looses it’s contact & keeps coming undone . This is my 2nd bracelet & I’ve only owned the Fitbit since January.currently , I have one side super glued . I thought it was a problem with the bracelet , but maybe it’s the watch...
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Company wrote 0 private and 1 public responses to the review from Oct 02.
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi, We're sorry to hear that your Charge 2 band keeps falling off. Please make sure that the band is securely attached as instructed in this article: https://help.fitbit.com/a...

#1371560