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Two days ago my wife Fitbit charger HR wrist band pulled off after looking at it I found it had only been glued on. Since the band is flexed every time you put it on or take it off it was bound to come off. I Called them but since it was over the year Fitbit only...
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Anonymous
Donna Gould

I spent more than $300 4 years ago. Both batteries have died and the bands fell apart recently, exposing the entire “inside” Very disappointed as I truly used mine every da...

FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about what happened to the Fitbit Charge HR. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a slew o...

#1188501
The iconic is my 4th fitbit product. Great when it works. Last week it stopped recording sleep. Two days ago stopped tracking steps. Stopped syncing. Customer support just says turn off and turn on. Tried to re install. Will not re connect. For the price it should last...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,This is definitely not the experience we want you to have. We'd like to review your engagement with our team, please respond to this message with your case number. We...

1.0
I liked
  • I enjoy the device while it works
I didn't like
  • Fitbit scripted emailed replies
#1187775
I started out with a Fitbit Alta - the band that it came with was impossible to do with one hand so I had to order a different band. I wore it for a couple of months but it really hurt my wrist. The fitbit itself is wide and very hard and digs into my [small] wrist....
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We appreciate you for sharing your experience with the Alta and Zip.The Alta band may be stiff the first few times you try to fasten it. Over time, it will get loose ...

2.3
#1185468
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Fitbit sleep

My 1st night having the fitbit, I wanted my sleep activity recorded so I wore this thing all night & when I woke up & pressed "I'm awake" it told me the server wouldn't allow to record! I'm so pissed off. That's a function you shouldn't have, fitbit, if you can't get your damn server to work....
#1181333
Fitbit has no technical support team! They just have customers service reps Only. Their customer service department is in El Salvador not helpful! They don't have a technical support team at all. I was on the phone for two days with them for an hour each time. They are...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We’re sorry to hear about your experience thus far. Our Support Team is doing their best and must exhaust every possible troubleshoot. Please be sure to update your c...

1.0
#1179354
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Fitbit - Treadmill issue

I am 67 and have had two kidney transplants so I walk slowly on the treadmill. The steps are not counted.
4.0
Details
Discounts and Special Offers
#1179229
Can't set the time without the internet a a a a a a a. A a a a a a a a a a a a a a a a a also this website insists I use 100 words to discribe a problem that does not require 100 words just filling space to satisfy their stupid demand. So now I will type words to...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We appreciate your feedback! Strong and stable internet connection is important in syncing the tracker. Once synced, your time would be correct and all your new data/...

#1176472
I purchased a Fitbit Alta HR for my wife's birthday, she was excited as she lost her first Fitbit. She forgot her password to the app account so submitted a password reset. after several days of checking emails, spam and so on she asked me to try and contact Fitbit...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience. We'd like to review your engagement with our team, please reply to this comment with your case number. We'll see what else ...

#1175617
I got at charge 2 at a school raffle 6 months ago and it has broke twice. These watches are junk and fit bit does not stand behind their product very well.
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're really sorry about what happened to your Fitbit Charge 2. It seems like you already contacted with our support team. We'd like to review your engagement with th...

2.0
#1175440
It simply doesn't work as advertised. It took 2 days to get it started. Terrible instructions on pairing/synching to my Win 10 Pro pc. Finally get that done, and find that it does NOT track sleep at all. I've re-started the tracker and done everything suggested. It...
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Anonymous
Randall Fox

I agree it's a piece of crap. Mine quit syncing. Only solution is to remove bluetooth pairing from computer, remove from fitbit app, restart computer, and add as a new device ...