Product: Fitbit Wristband Clear all filters (0 of 11 reviews match)
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Fitbit - Lousy Product Support and Worse Customer Service
95 Luxe bracelet for my Fitbit Alta tracker. Lots of compliments. However, it's a very heavy bracelet and it connects to the tracker with a flimsy, lightweight connector. A connector on my bracelet broke without warning. The bracelet just dropped right off my wrist....
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the damaged accessory band of your Alta.Please allow us to review your engagement with our team by supplying us with your support case numbe...

1.0
Product
Fitbit Wristband
I liked
  • Love it when it dosnt fall apart
I didn't like
  • Fitbit scripted emailed replies
  • Band and face broke
#1240112
My experience with Fitbit is not good. My wife gave me one for my birthday 16 months ago and it seemed to work fine for 12 months. After 12 months all of a sudden the Charger HR just started shutting down for no reason. I contacted Fitbit via email and they were...
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JeepSux
JeepSux

i have used garmin for 2 years no issues i had issues with fitbit orginal in 2011 and the ultra in 2013 so i bean using garmin since 2014 and no issues except for a syncing is...

Anonymous
Anonymous

This is my reply to Fitbit's survery after they denied replacement for my HR due to battery issues.Dear FITBIT,It is clear that no human at Fitbit actually READ my survey resp...

1.3
Product
Fitbit Wristband
#940983
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Fitbit Wristband Review

POS flex band tore within 6 months of use. No replacement from Fitbit. Do not buy!!
1.0
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Product
Fitbit Wristband
#939137
Don't purchase a FITBIT
Don't purchase a FITBIT
I purchased a Fitbit and not long after that the band was pulling apart, the company replaced it. I know have a second one and it is worse than the first one. The band is cracked and you can see the battery compartment. After emailing and calling they are not...
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1.0
Product
Fitbit Wristband
I didn't like
  • Quality of the band
#933181
I had the same exact problem with the fitbit. It is so cheaply made. I have had two break and sent new ones to me....only to have the third one break and now they won't send me another to replace it because the warranty is over. If they stand behind the product, then...
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JeepSux
JeepSux

my wife has it she does not like it so i bought a garmin its a bit more expensive but so much better and has more features and is worth it

Anonymous
Anonymous

I had the same problem! I won't buy a Fitbit again!

1.2
Product
Fitbit Wristband
#902599
One lost the stem, the back, and all have bubbled bands and tear apart from the mechanism. We have numerous friends who have had the same results. First warranty is good for a year and then they change the story on the replacements they send out. Don't buy any type of fitbit...
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Anonymous
Bill

same problem, never buy from this company again !!!!!!!!!!!!!!!

Anonymous
Anonymous

I had the same exact problem with the fitbit. It is so cheaply made. I have had two break and sent new ones to me....only to have the third one break and now they won't send...

1.5
Product
Fitbit Wristband
#891598
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Fitbit Wristband Review

First Fitbit broke they sent me a new one and a month later it won't come on. Fit bit hr is horrible.
3.2
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Website
Product
Fitbit Wristband
#891351
My Fitbit Surge stopped resetting and was out of warranty by 6 months. Fitbit offered me a 25% discount towards a new Fitbit product as compensation for my faulty Surge. Further, if I had purchased this product in the EEA, my warranty would be for 2 years. Although I...
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1.7
Product
Fitbit Wristband
I liked
  • Customer service is pleasant
I didn't like
  • No repairs after 12 month warranty
#890143
I had about 6 failures in the one year warranty period and was told they would offer a 25% discount on a new device (now that I am out of warranty and #6 gave up the ghost).Unacceptable that a device of this price ($125) only lasts a few weeks and after a year you are...
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Fitbit Wristband
#888292
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Fitbit Wristband Review

Fitbit quit working. Was told it would be replaced. They are claiming to not have my address in the system despite my having sent it FOUR times. There are other better cheaper products out there. Don't mess with their game playing.
1.7
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Daniel, Wyoming
Product
Fitbit Wristband
#829647