Product: Fitbit Surge Fitness Tracker Clear all filters (7 of 7 reviews match)
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Fitbit Surge Band is defective
Fitbit Surge Band is defective
After 11 months my non replaceable bands on my Fitbit Surge separated from the unit. After posting these photo to the website the comment from Fitbit was I did not take care of it. There are thousands of complaints on Fitbit Community about this issue and they will not...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there - We're sorry to see the state of your Surge tracker. It looks like you're still under our warranty! Please reach out to our Support Team at contact.fitbit.com and w...

2.0
Product
Fitbit Surge Fitness Tracker
#1066888
First of all my fitbit started have bubbles on the band. Today my fitbit broke the band just came off. So i call customer service watch was full of ***. Talking bout they can't replace it but they can give 25% off on a new. My fitbit cost to *** much only to have it...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We apologize for the experience. Surge bands are noninterchangeable as the tracker itself is built inside the wristband. This is the reason why there are no available...

1.8
Product
Fitbit Surge Fitness Tracker
#1038687
I am on my second Fitbit surge replacement. Including my original purchase plus two replacements three within in a year. Each Surge has literally falling apart. The rubber matting on The wristband bubbles and releases from the band on the second replacement my third...
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Anonymous
fitness tracker reviews

I love heart rate monitor fitness tracker. I think this is smart watch since I can read everything easily sideways. The heart rate monitor works like a charm... might need to ...

1.0
Product
Fitbit Surge Fitness Tracker
#1027553
Fitbit - Second Surge band coming apart, first one cracked. Option on warranty suck.
I am again now with the 2nd replacement Surge watch band pealing off a the top of the front face. Again they just want to replace and give you 30% off. So when the next 3rd Surge watch comes in the mail and last another 6 months I will be needing to go and find a...
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Anonymous
Fitbit lover

Fitbit is for retards. The wrist band is so poorly made. How in 2017 can such *** craftsmenship be acceptable for a $340 watch.

Anonymous
Shane

Yep. I had exactly the same problem. Fitbit Surge band sucks. Its crappy material. They tried to tell me it was an isolated incident. I enlightened them to look at every forum...

3.0
Product
Fitbit Surge Fitness Tracker
I liked
  • Love it when it dosnt fall apart
I didn't like
  • Band and face broke
  • Poor customer relations
#1015200
Purchased Surge from Fitbit website 18 months ago. Moisture appeared under face and the swipe function ceased working. I called Fitbit customer service for an address to ship for repairs (12 mo warranty.) cust. Svc informed me, THERE IS NO FITBIT REPAIR CENTER. After...
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2.0
Product
Fitbit Surge Fitness Tracker
I liked
  • App interface
I didn't like
  • No repairs after 12 month warranty
#865532

Fitbit Surge Fitness Tracker Review

#1006876
Bought a Fitbit surge 14 months ago. The wrist band began to crack. I requested a replacement band and told the whole watch needs to be replaced. Said it was past the 365 day warranty period. All I wanted was a 25 dollar band not another 225 dollar watch. Would not recommend Fitbit. Junk
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Fitbit Surge Fitness Tracker Review

#989595
Wristband started unraving within a few months and completely came apart in less of 1 year service. Not worth the$250 dollar price since it is not replaceable.
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