Product: Fitbit Surge Fitness Tracker Clear all filters (10 of 10 reviews match)
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I bought a Fitbit Surge 20 months ago. It cost about $230. Within 4 months the band broke and Fitbit sent a replacement watch on warranty. The band broke again 13 months after purchase and Fitbit sent me another replacement, grudgingly as the warranty was expired. They...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience with the Surge.The idea behind the discount was to provide you an option to upgrade to a newer tracker with a slew of new fe...

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Product
Fitbit Surge Fitness Tracker
#1164772

Fitbit have a cheek to charge over 240 euros for a tracker and after 10 months the screen doesn't read properly anymore. The help on the site is also useless and the forum is completely useless. I cannot find an icon on my site to syn the tracker and all I can see at...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi Martin,We're sorry to hear about the syncing issue you're experiencing with the Fitbit tracker. It's definitely not the experience we want you to have.To make sure that the...

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Product
Fitbit Surge Fitness Tracker
#1133451

In 2015, my wife bought me a Surge. Loved it! But then within months it failed to function properly. Fitbit was wonderful, no questions asked, a pretty quick turn-around for a replacement. Now, however, Surge #2 has failed me. About a month ago, the glass (plastic)...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello,We're very sorry to hear about your experience with the Surge. Rest assured that we'll takr this as feedback to improve our products.In case you haven't done this yet, p...

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Product
Fitbit Surge Fitness Tracker
#1132224

Fitbit Surge Band is defective
Fitbit Surge Band is defective
After 11 months my non replaceable bands on my Fitbit Surge separated from the unit. After posting these photo to the website the comment from Fitbit was I did not take care of it. There are thousands of complaints on Fitbit Community about this issue and they will not...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there - We're sorry to see the state of your Surge tracker. It looks like you're still under our warranty! Please reach out to our Support Team at contact.fitbit.com and w...

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2.0
Product
Fitbit Surge Fitness Tracker
#1066888

First of all my fitbit started have bubbles on the band. Today my fitbit broke the band just came off. So i call customer service watch was full of ***. Talking bout they can't replace it but they can give 25% off on a new. My fitbit cost to *** much only to have it...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We apologize for the experience. Surge bands are noninterchangeable as the tracker itself is built inside the wristband. This is the reason why there are no available...

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1.8
Product
Fitbit Surge Fitness Tracker
#1038687

I am on my second Fitbit surge replacement. Including my original purchase plus two replacements three within in a year. Each Surge has literally falling apart. The rubber matting on The wristband bubbles and releases from the band on the second replacement my third...
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Anonymous
fitness tracker reviews

I love heart rate monitor fitness tracker. I think this is smart watch since I can read everything easily sideways. The heart rate monitor works like a charm... might need to ...

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1.0
Product
Fitbit Surge Fitness Tracker
#1027553

Fitbit - Second Surge band coming apart, first one cracked. Option on warranty suck.
I am again now with the 2nd replacement Surge watch band pealing off a the top of the front face. Again they just want to replace and give you 30% off. So when the next 3rd Surge watch comes in the mail and last another 6 months I will be needing to go and find a...
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Anonymous
Fitbit lover

Fitbit is for retards. The wrist band is so poorly made. How in 2017 can such *** craftsmenship be acceptable for a $340 watch.

Anonymous
Shane

Yep. I had exactly the same problem. Fitbit Surge band sucks. Its crappy material. They tried to tell me it was an isolated incident. I enlightened them to look at every forum...

Comment 2 comments
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3.0
Product
Fitbit Surge Fitness Tracker
I liked
  • Love it when it dosnt fall apart
I didn't like
  • Band and face broke
  • Poor customer relations
#1015200
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Fitbit Surge Fitness Tracker Review

Bought a Fitbit surge 14 months ago. The wrist band began to crack. I requested a replacement band and told the whole watch needs to be replaced. Said it was past the 365 day warranty period. All I wanted was a 25 dollar band not another 225 dollar watch. Would not recommend Fitbit. Junk
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Product
Fitbit Surge Fitness Tracker
#1006876
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Fitbit Surge Fitness Tracker Review

Wristband started unraving within a few months and completely came apart in less of 1 year service. Not worth the$250 dollar price since it is not replaceable.
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Product
Fitbit Surge Fitness Tracker
#989595

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Purchased Surge from Fitbit website 18 months ago. Moisture appeared under face and the swipe function ceased working. I called Fitbit customer service for an address to ship for repairs (12 mo warranty.) cust. Svc informed me, THERE IS NO FITBIT REPAIR CENTER. After...
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2.0
New Bern, North Carolina
Product
Fitbit Surge Fitness Tracker
I liked
  • App interface
I didn't like
  • No repairs after 12 month warranty
#865532