Product: Fitbit Charge Hr Fitness Tracker Clear all filters (0 of 56 reviews match)
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Fitbit - Skin burn
Hello my husband bought me the fitbit hr 2 years ago for Christmas and whenever i wear it i get a burn. Can you replace this for me i love my Fitbit but i have diabetes and cant handle the burn especially once i start sweating...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there, We're sorry to hear that you're getting a burn from your Fitbit device. To keep your skin happy and healthy, we suggest following our wear & care tips at fitbit.com/...

4.0
Product
Fitbit Charge Hr Fitness Tracker
#1405573
I'm on my third fitbit. It's one of the original fitbits and each has de-laminated the same way. The company replaced one but its life was exactly the same as the other two; about 8 months. I've used a little super glue on this one but it's not very attractive. I can't...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there, We're sorry to hear about your experience. Rest assured that we're always looking to improve our products and your feedback will be part of that process. So we can s...

2.4
Product
Fitbit Charge Hr Fitness Tracker
I liked
  • Keeping track of my exercise
I didn't like
  • Quality of the product
#1398032
I spoke to a customer service person a few minutes ago, (Shavonne) and asked about Fitbit wristband failures. She said she knew nothing about the Fitbit and doesn't wear one herself! I explained how the two wrist bands that were included with my original Fitbit HR...
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Product
Fitbit Charge Hr Fitness Tracker
#1386378
Reply to reviews
We have bought 3 fitbit, they all broke or stopped working in a year. They send us 1 fitbit replacement but this one the band broke and stopped working. Called customer service and they wanted me to buy a new one :wtf:.
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there, We appreciate you for sharing your experience. Kindly provide us with your support case number so we can have a second look on your interaction with our team. We wou...

Product
Fitbit Charge Hr Fitness Tracker
#1336088
Only had my first Charge HR for 1 1/2 years, it came apart! They replaced it...NOW the other one held a charge for 3 day, the replacement...only 1day! NOW again only 1 1/2 years in and it won’t even stay charged a full day! So checking on my sleep went completely out...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello, We're sorry to hear this. This isn't the experience that we'd like you to have. We suggest reaching out to our team through any of our support channels at contact.fitbi...

Product
Fitbit Charge Hr Fitness Tracker
#1325825
Purchased the charge hr first which the band broke and then the screen totally went shortly after the 1 year warranty expired and then purchased charge hr 2 that did the exact same thing, really enjoyed what Fitbit offered but the quality sucks don’t think I’ll be...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there, We are sorry to hear this. This is not the experience that we want you to have. If you have already reached out to our team via contact.fitbit.com, please share you ...

Product
Fitbit Charge Hr Fitness Tracker
#1310668
My charge hr will not update firmeware. After spending 4 and z hslf hrs with 3 different techs guys i was told it was my phone then they claim it was my fitbit. Looking on line i find there are hundreds having ssme issue. Why are they not telling customers. I am going...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello there,We are sorry to hear that the firmware update issue with your Charge HR hasn't been resolved.Please provide us with your support case number so we can review the h...

Product
Fitbit Charge Hr Fitness Tracker
#1279813
When will the issue for syncing my HR be fixed? My issue is that my Charge HR will not sync with the app since the last update May 3rd. Customer service tried to help me reconnect, but it never gets beyond entering the 4 digit code. I was givien a promo code for 25%...
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VolatileEel
VolatileEel

I got the same offer for a different problem on an Ionic that was less than 60 days old when I reported the issue. Every new email is more appalling in that Fitbit is blindly ...

Anonymous
Anonymous

Thanks for your response, but I have no interest in any of the other watches. Too big, too expensive and some are too simple and I'm not going to buy an older model for the sa...

1.0
Product
Fitbit Charge Hr Fitness Tracker
#1263989
I have had two Charge HRs in the last two years and both of them failed to hold the charge, in less than a year. The first one they replaced at no cost, well the warranty is an one year warranty and the second one. No warranty on a replacement! The customer service...
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Anonymous
GamySeaTurtle

I have been back and forth with them, and every time they come up with a different excuse or reasoning why i am wrong! Ridiculous, a complete scam, they live in an alternate u...

FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience both on the Charge HR and support team. We'd like to review your engagement with our team, please reply here with the case n...

1.8
Product
Fitbit Charge Hr Fitness Tracker
I didn't like
  • Quality of the product does not correspond to all the hype
  • Lack of warranty their stalling tactics or their product
  • Consumer is exploited with high prices
#1257293
I had a fitbit charge hr and at 14 months it died and I was told by support that I had a bad device but unfortunately it was 2 months out of warranty. They offered to sell me a new one for 50%, but I chose not toy use as I was not happy I paid $170 for something to...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the damage on the Charge HR. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a slew of new feat...

1.3
Product
Fitbit Charge Hr Fitness Tracker
I didn't like
  • That it broke so quickly
#1256376