Product: Fitbit Charge Hr Fitness Tracker Clear all filters (43 of 43 reviews match)
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I am on my second HR-they both broke within a year. The first one was replaced but the second one (which did the exact same thing as the first) was apparently not covered since it was a replacement. Cheaper products on the market that will last as long. My daughter had...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello there,We're sorry to hear that your replacement did the same thing as your first one. We didn't expect you to have this kind of experience.Please allow us to review your...

2.3
Product
Fitbit Charge Hr Fitness Tracker
#1227676
for step heart rate work out.it was really nice when it worked. I just wished it was made better.i will never buy a Fitbit product again. And they don’t give a crap. To bad. I called and email nothing.i will tell people never buy this product .it does not last. And...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the damage on your tracker. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a slew of new featu...

1.3
Product
Fitbit Charge Hr Fitness Tracker
I didn't like
  • Product does not last
  • Not a warranty problem
#1223617
I have had several replacement Charge HRs, due to various faults. In previous conversations, I was offered a free replacement or 50% off a newer model. When I asked if there were known faults with the model (due to so many replacements), I was told there was not....
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello,This isn't the experience that we expect you to have.We're doing our best to improve our products and services and we thank you for your feedback. Rest assured that this...

Product
Fitbit Charge Hr Fitness Tracker
#1221673
Two days ago my wife Fitbit charger HR wrist band pulled off after looking at it I found it had only been glued on. Since the band is flexed every time you put it on or take it off it was bound to come off. I Called them but since it was over the year Fitbit only...
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Anonymous
Anonymous

Over the last several years, I purchased 3 different fitbit charge hr's...every single fitbit had issues with the band peeling away from the tracker, and one also had issues w...

Anonymous
Donna Gould

I spent more than $300 4 years ago. Both batteries have died and the bands fell apart recently, exposing the entire “inside” Very disappointed as I truly used mine every da...

Product
Fitbit Charge Hr Fitness Tracker
#1188501
Charge HR fell apart after 7 months. Was given a replacement which did the exact same thing but I wasn’t covered by warranty after that. The band came unsnapped in the back and the side near the screen ultimately fell off. Appears to be a known issue with the product...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're very sorry to hear about what happened to your Fitbit Charge HR. We offered you a 25% discount as an opportunity to upgrade to our newer trackers, while still ...

2.2
Product
Fitbit Charge Hr Fitness Tracker
#1163904
A year ago I bought my daughter a Fitbit and she said it wasn’t keeping its charge for long and when it would die the time zone would change. She said she contacted CS but was consistently left with them telling her they are working on it. This year, when my Fitbit...
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Anonymous
Margaret

Wow!! I am having a similar situation. I am holding right now with a worthless rep. He claims my issue has been escalated to another department. However, I have had no real fo...

Anonymous
Mattie

I had a Fit Bit Blaze which was a problem with charging and a stem that was eventually defective . I chatted with them about it. I was offered a discount on another type. I sa...

1.0
Product
Fitbit Charge Hr Fitness Tracker
#1138525
My FitBit Charge 2 does not receive text messages and I've gone back and forth with customer service and they are unresponsive. They haven't even offered to replace and it's brand new. .
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear that you're not receiving text notifications on your Fitbit Charge 2. If you haven't done so, try these suggested troubleshoots: https://help.fitb...

Product
Fitbit Charge Hr Fitness Tracker
#1136840
Fitbit is run by dunces. My band also broke and still under warranty, they replaced it. Awesome, or so I thought. Less than a year later and worn much less, the replacement watch's band also broke. How odd since I'm a take-care-of-my-things kind of person. A few clicks...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience with the Surge trackers. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a slew...

1.2
Product
Fitbit Charge Hr Fitness Tracker
#1134824
Worthless purchase of a Fitbit Charge
Worthless purchase of a Fitbit Charge
Eight months ago, I purchased a Fitbit charge for $145. About 2 weeks ago, my screen cracked due to the band popping off next to the screen and ripping onto the screen against the countertop. Then, this past weekend, during a 2 hour period, I lost it, likely due to the...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience with the Charge 2.If you haven't already done so, we recommend following these tips to locate your tracker: https://help.fit...

1.0
Product
Fitbit Charge Hr Fitness Tracker
I didn't like
  • Lack of warranty their stalling tactics or their product
#1130877
This is a meticulously cared for Fitbit. Now I am reading they discontinued it because of so many problems with the band. So frustrating that they know there is a problem and warranty should be extended. Anyways, they told me no replacement and out of luck. But...they...
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Anonymous
Remorse Buyer

Defective materials used to make this product. The glue holding it together degrades and the Fitbit fakes apart. If you use 25% discount your cost increases to $250!!!! They n...

FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sad to hear about your son's broken Charge HR band.Though it has been an incredibly popular product, we're discontinuing the Charge HR. The idea behind the 25% ...

2.3
Product
Fitbit Charge Hr Fitness Tracker
I liked
  • Live person answered quickly
I didn't like
  • Poor workmanship quality and poor materials used
  • No repairs after 12 month warranty
#1127105