Product: Fitbit Charge Hr Fitness Tracker Clear all filters (0 of 48 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
When will the issue for syncing my HR be fixed? My issue is that my Charge HR will not sync with the app since the last update May 3rd. Customer service tried to help me reconnect, but it never gets beyond entering the 4 digit code. I was givien a promo code for 25%...
Read more
VolatileEel
VolatileEel

I got the same offer for a different problem on an Ionic that was less than 60 days old when I reported the issue. Every new email is more appalling in that Fitbit is blindly ...

Anonymous
Anonymous

Thanks for your response, but I have no interest in any of the other watches. Too big, too expensive and some are too simple and I'm not going to buy an older model for the sa...

1.0
Product
Fitbit Charge Hr Fitness Tracker
#1263989
I have had two Charge HRs in the last two years and both of them failed to hold the charge, in less than a year. The first one they replaced at no cost, well the warranty is an one year warranty and the second one. No warranty on a replacement! The customer service...
Read more
Anonymous
GamySeaTurtle

I have been back and forth with them, and every time they come up with a different excuse or reasoning why i am wrong! Ridiculous, a complete scam, they live in an alternate u...

FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience both on the Charge HR and support team. We'd like to review your engagement with our team, please reply here with the case n...

1.8
Product
Fitbit Charge Hr Fitness Tracker
I didn't like
  • Consumer is exploited with high prices
  • Poor customer relations
  • Quality of the product does not correspond to all the hype
#1257293
I had a fitbit charge hr and at 14 months it died and I was told by support that I had a bad device but unfortunately it was 2 months out of warranty. They offered to sell me a new one for 50%, but I chose not toy use as I was not happy I paid $170 for something to...
Read more
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the damage on the Charge HR. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a slew of new feat...

1.3
Product
Fitbit Charge Hr Fitness Tracker
I didn't like
  • That it broke so quickly
#1256376
I am on my second HR-they both broke within a year. The first one was replaced but the second one (which did the exact same thing as the first) was apparently not covered since it was a replacement. Cheaper products on the market that will last as long. My daughter had...
Read more
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello there,We're sorry to hear that your replacement did the same thing as your first one. We didn't expect you to have this kind of experience.Please allow us to review your...

2.3
Product
Fitbit Charge Hr Fitness Tracker
#1227676
for step heart rate work out.it was really nice when it worked. I just wished it was made better.i will never buy a Fitbit product again. And they don’t give a crap. To bad. I called and email nothing.i will tell people never buy this product .it does not last. And...
Read more
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the damage on your tracker. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a slew of new featu...

1.3
Product
Fitbit Charge Hr Fitness Tracker
I didn't like
  • Product does not last
  • Not a warranty problem
#1223617
I have had several replacement Charge HRs, due to various faults. In previous conversations, I was offered a free replacement or 50% off a newer model. When I asked if there were known faults with the model (due to so many replacements), I was told there was not....
Read more
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello,This isn't the experience that we expect you to have.We're doing our best to improve our products and services and we thank you for your feedback. Rest assured that this...

Product
Fitbit Charge Hr Fitness Tracker
#1221673
Two days ago my wife Fitbit charger HR wrist band pulled off after looking at it I found it had only been glued on. Since the band is flexed every time you put it on or take it off it was bound to come off. I Called them but since it was over the year Fitbit only...
Read more
Anonymous
Anonymous

Over the last several years, I purchased 3 different fitbit charge hr's...every single fitbit had issues with the band peeling away from the tracker, and one also had issues w...

Anonymous
Donna Gould

I spent more than $300 4 years ago. Both batteries have died and the bands fell apart recently, exposing the entire “inside” Very disappointed as I truly used mine every da...

Product
Fitbit Charge Hr Fitness Tracker
#1188501
Charge HR fell apart after 7 months. Was given a replacement which did the exact same thing but I wasn’t covered by warranty after that. The band came unsnapped in the back and the side near the screen ultimately fell off. Appears to be a known issue with the product...
Read more
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're very sorry to hear about what happened to your Fitbit Charge HR. We offered you a 25% discount as an opportunity to upgrade to our newer trackers, while still ...

2.2
Product
Fitbit Charge Hr Fitness Tracker
#1163904
A year ago I bought my daughter a Fitbit and she said it wasn’t keeping its charge for long and when it would die the time zone would change. She said she contacted CS but was consistently left with them telling her they are working on it. This year, when my Fitbit...
Read more
Anonymous
Margaret

Wow!! I am having a similar situation. I am holding right now with a worthless rep. He claims my issue has been escalated to another department. However, I have had no real fo...

Anonymous
Mattie

I had a Fit Bit Blaze which was a problem with charging and a stem that was eventually defective . I chatted with them about it. I was offered a discount on another type. I sa...

1.0
Product
Fitbit Charge Hr Fitness Tracker
#1138525
My FitBit Charge 2 does not receive text messages and I've gone back and forth with customer service and they are unresponsive. They haven't even offered to replace and it's brand new. .
Read more
FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear that you're not receiving text notifications on your Fitbit Charge 2. If you haven't done so, try these suggested troubleshoots: https://help.fitb...

Product
Fitbit Charge Hr Fitness Tracker
#1136840