Manufacturer: Fitbit Category: Fitness Trackers Clear all filters (25 of 25 reviews match)
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Fitbit - Charge HR is terrible
What can I say about this device......I bought one in Nov.2015 and after about 11 months it needed to be replaced because the strap was falling apart (normal wear and tear). They sent me a new one immediately but this device died unexpectedly and after major...
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aliens_amoung_us
aliens_amoung_us

I know a few people who had nothing but problems with theirs. That's why I bought a Garmin. More economical and doesn't need charged. Wore my 24/7 for 2 years now, no issues, ...

FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the issues you're experiencing with the Charge HR. We definitely want to get you back on track. To make this happen, please respond to this ...

3.3
Product
Fitbit Charge Hr Fitness Tracker
#1097130
Fit Bit Charge HR has a firmware defect, after 1.5 yrs with only 8 months of actual use, the device failed to work blank screen. I babied this tracker, keeping it clean and dry, cust. Serv. after hrs & days of run arround found out they know its a manuf defect but to...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear that you weren't satisfied with your experience with Fitbit support team and the Charge HR.We'll soon stop selling the Charge HR and we have newer...

1.0
Product
Fitbit Charge Hr Fitness Tracker
#1092139
Fitbit promptly replaced it with another one, same band issue in less than six months. Now is wont accept a charge. Fitbit-great idea, poor design and quality. I switched to Garmin and will never go back. xxx xxx xxx xx xx x x xxx xx xxx xx why do you need a hundred...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the issues you have experience with the Charge HR.We recommend following the battery not charging tips here: http://help.fitbit.com/articles...

2.4
Product
Fitbit Charge Hr Fitness Tracker
#1084788

Fitbit - Cheap product and waste of money

#1070804
1.7
Details
Worst product ever!!! Had my Fitbit 1 year 1 month and 7 days before if completely fell apart. Not to mention I only wore it only 8 months out of the year. Fitbit customer service refused to replace it since it was 38 days out of warranty. I have 3 other friends that had fitbits that fell apart. Terrible product and waste of money. For what they cost, they should last longer.
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Fitbit - Broken product

#1049557
1.8
Details
My husband bought me a fitbit a couple of years ago. It broke and my mother bought me the HR fit. That fit bit broke and my husband bought another one. The strap broke and I got a replacement. Now the replacement will not charge and the best the company can offer is 25% off after paying full price for three trackers that have all broken or fallen apart.
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Fitbit Charge Hr Fitness Tracker Review

#999690
2.8
Details
Have a fitbit charge hr. It was given as a gift and i loved it. Then it all went downhill. It no longer had sleep tracking or steps on my android phone. Have done all the fixes but they dont work. Have bought my last fitbit
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Fitbit Charge Hr Fitness Tracker Review

#973061
1.2
Details
My watch band came apart under normal wear. I contacted Fitbit, and they wouldn't off to replace it. Instead they could only offer me 25% off a new Fitbit. I thought about upgrading to a blaze, but the screen is known for cracking. Fitbit has to be the most poorly made product in this field. DO NOT BUY A FITBIT!
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My Fitbit Charge HR wouldn't sync (and it died so it had the wrong time) so I contacted customer support. They had me do troubleshooting and did a factory reset (now the time says 0:00). It still doesn't connect to my phone so I can't use it anymore. I am very angered...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello,We're sorry to hear about your experience with the Fitbit Charge HR. The idea behind the 25% discount offer was to provide you an option to upgrade to one of our new tra...

2.6
Product
Fitbit Charge Hr Fitness Tracker
#1076881
My first Fitbit was a Flex. I liked it and it worked fine; as a matter of fact, when I "upgraded" to a Charge HR, I gave the Flex to my dad and it's still going strong. I got my FIRST Charge HR last June 2016, just before I retired from teaching. It worked fine for...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello! Thanks for your feedback regarding our charging cable for the Charge HR. We're happy to hear any further feedback you may have and we'd also like to take a further look...

Product
Fitbit Charge Hr Fitness Tracker
#1060338
Fitbit HR junk
I had a Fitbit HR for just about 1 1/2 years. It has had its issues starting about 1 year after purchase (of course). It started with extremely short battery life (about 10 - 12 hrs) and it wouldn't sync. I reset it about 25 times and it finally came back. It worked...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,Thanks for sharing your experience. We'll share your feedback with our team!So we can review how your cases were handled, please provide us with you and your wife's s...

2.2
Product
Fitbit Charge Hr Fitness Tracker
I liked
  • I enjoy the device while it works
I didn't like
  • No repairs after 90 day warranty
#1055874
My fitbit charge HR died 1 year and 45 days and after calling support all they did was offer me a 25% discount to buy a new one. This is my second device as my first one died last summer and they replaced under warranty. My second device started failing before the...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience. We'll take this as feedback to improve our products.You may be interested with our new trackers as we've tested them and im...

3.0
Product
Fitbit Charge Hr Fitness Tracker
I liked
  • I enjoy the device while it works
I didn't like
  • Poor workmanship quality and poor materials used
  • No parts after 1 year
#1045374
Fitbit - Bogus warranty - ships defective products but doesn't honor the overall warranty
i purchased an hr Fitbit in July 2015 and the band started to slough away from the display. I contacted Fitbit and they replaced the HR in June of 2016. Now I have a problem with the replacement. The RH has a bubble on the band just below the display and again the band...
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Product
Fitbit Charge Hr Fitness Tracker
#1004340
Fitbit - Charge Hr Fitness Tracker Review
My Fitbit Charge literally fell apart! My daughter bout it for me for my birthday mid 2015. I'm sure she thought I would have it for many years but a year and a half later it is totally useless. Everyone told me to call because they're a great company and they will...
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Product
Fitbit Charge Hr Fitness Tracker
#991005
I’m still shaking my head as to why 2 brand new Fitbit Charges fell apart within 7 months and 5 months respectively with identical issues, PLUS OTHER problems. The company did send me a replacement tracker for the first set of problems, but as for the second set of...
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2.3
Product
Fitbit Charge Hr Fitness Tracker
I liked
  • Tracking steps and sleep
I didn't like
  • Poor workmanship quality and poor materials used
#982579