Product: Fitbit Charge 2 Fitness Tracker Clear all filters (11 of 11 reviews match)
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My Charge 2 is not quite 15 months old and it stopped syncing/recording activity accurately. Fitbit customer service resulted in 4 days of me jumping through hoops, to no avail. They then said there was nothing they could do and offered me a discount on a new tracker....
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're here to assist you.Our warranty policy (fitbit.com/returns) covers devices that have manufacturer's defect within 1 year. Since your Charge 2 is outside of this perio...

1.8
Product
Fitbit Charge 2 Fitness Tracker
#1233053
I am writing this review not to get a response from Fitbit because I have had many unsatisfactory responses from them. I have had my Fitbit 2 for just over a year (but been using Fitbit products for 6 years and purchased 5 others for family members). The wrist band has...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We apologize to hear what happened to the bands and to your contact with our team. These are definitely not the experience we want you to have.We'd like to review you...

1.7
Product
Fitbit Charge 2 Fitness Tracker
I liked
  • Size of product
I didn't like
  • Not wanting to understand my problem
#1227839
Fitbit - VERY unhappy customer
I have been a long time (3+ years) customer of Fitbit. I'm on my third, first two broke, so upgraded to the Charge 2. So far so good. I have two other fitbits for my daughters. One has Charge 2. So far so good. But my other has an ALTA. What a piece of crap. It started...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience.We expect our products to hold up well with normal everyday use and we are really sorry that this has not been your experien...

Product
Fitbit Charge 2 Fitness Tracker
#1217546
A few weeks ago, I noticed that my Fitbit Charge 2 showed condensation on the display and shortly after that the display would be on continuously and switch between functions constantly. Conveniently (for Fitbit), the unit was 2 months out of warranty. I contacted...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi!We're very sorry to hear about what happened to your Fitbit Charge 2. That's definitely not what we expect to happen to any of our trackers.And the idea behind the discount...

1.8
Product
Fitbit Charge 2 Fitness Tracker
I liked
  • Tracking steps and sleep
  • Nice and small
I didn't like
  • Warranty
  • Poor tracker quality
  • Customer service
#1205051
My 1st night having the fitbit, I wanted my sleep activity recorded so I wore this thing all night & when I woke up & pressed "I'm awake" it told me the server wouldn't allow to record! I'm so pissed off. That's a function you shouldn't have, fitbit, if you can't get...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,​​We appreciate you sharing your experience.It sounds that you used the "Begin Sleep Now" feature of the Fitbit app. Please ensure that you have your mobile data or W...

Product
Fitbit Charge 2 Fitness Tracker
#1181333
It simply doesn't work as advertised.It took 2 days to get it started. Terrible instructions on pairing/synching to my Win 10 Pro pc. Finally get that done, and find that it does NOT track sleep at all. I've re-started the tracker and done everything suggested. It...
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Anonymous
Randall Fox

I agree it's a piece of crap. Mine quit syncing. Only solution is to remove bluetooth pairing from computer, remove from fitbit app, restart computer, and add as a new device ...

1.6
Product
Fitbit Charge 2 Fitness Tracker
#1174572
Bought it june 14th,broke in december,it broke at the display no luck with customer service
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello there,We're sorry to hear about what happened to your Fitbit Charge 2. This is definitely not what we expect to happen to any of our trackers.We'd like to review your av...

1.2
Product
Fitbit Charge 2 Fitness Tracker
#1167271
I have had my Fitbit Charge HR 2 for less than 1 year and I have had to replace a broken band 8 times!! Fitbit has been replacing the bands, but once my 1 yr warranty is up (next month), I know they will start charging me for bands. I have also ordered them from Amazon...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello there,We appreciate your feedback on the Fitbit Charge 2 band and our replacement policy. We've listen to our users and have made strides in improving the features and q...

1.0
Product
Fitbit Charge 2 Fitness Tracker
#1163403
Had a Charge HR that broke after less than 6 months of use, got the Charge 2 since the HR was discontinued. Device does not work with my phone because it is an unsupported device (LG G6). Fitbit has completely stopped developing LG phones after the G3, released in...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,Apologies for the experience you had with our Support Team: despite some issues and difficulties you may have experienced, our end goal is to keep you on track.We'd l...

1.1
Product
Fitbit Charge 2 Fitness Tracker
I didn't like
  • Poor customer relations
  • Arrogant and ineffective service policy
#1146790
Tuesday, November 28, 2017 Today, I called FitBit for support with what appears to be a malfunctioning Charge2 that I registered and began to use just one week ago, 11/21/2017, for the first time. I called to complain about the poor battery performance of the Charge2,...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience.Kindly provide us your support case number so we can review your engagement with our team. We'll see if there's anything els...

Product
Fitbit Charge 2 Fitness Tracker
#1140071