Product: Fitbit Blaze Fitness Tracker Clear all filters (10 of 10 reviews match)
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My daughter had a blaze for 20 months. The battery is defective, even according to their customer service. It won’t hold a charge. But, their solution? To provide a 25% discount code to buy a new one! Really!?! The warranty expired so you have a device that costs...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry that we weren't able to provide a replacement for your daughter.Because the device didn't meet our warranty conditions at fitbit.com/returns, the best that we c...

2.0
Product
Fitbit Blaze Fitness Tracker
#1238770
I called on 04/05/18 spoke with a Monica I informed the rep my blaze doesn't keep charge for more than a day and it use to stay charged for at least 5 days. She did a check on my device and stated I need a replacement device because something is wrong with my battery....
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear this. We didn't expect you to have this kind of experience.Please allow us to review your interaction with our team by providing us with your support ca...

2.3
Product
Fitbit Blaze Fitness Tracker
#1229997
A $200 watch should not fail within 6 months of the warranty ending.If it does fail, it should not be greeted by the company as an excuse to sell you a brand new one at a price that is just below what you could have bought it for with an employee discount. Spending...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear about your experience with our support team and on the damage on your Fitbit Blaze.We'd be happy to a take second look at your case and review available...

2.2
Product
Fitbit Blaze Fitness Tracker
I liked
  • I enjoy the device while it works
  • Love it when it dosnt fall apart
I didn't like
  • Poor customer relations
  • Arrogant and ineffective service policy
#1224897
49CAD Which isn't exactly cheap I purchased my fitbit Blaze from an authorized retailer in April 2016, within the first 6 months the strap tore of from the joint. August 2017 had syncing and updating issues (reported) March 2018 battery failure, barely and charge is...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience.Rest assured that we're always working to improve our products and services and we appreciate you for giving us an honest re...

1.0
Product
Fitbit Blaze Fitness Tracker
#1221164
I have had a blaze for over a year now. since last year I have been complaining that it will not connect to my phone when doing an activity like running. I have gone through their support team so many times and all they do is keep repeating themselves on how to fix it,...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience with the Fitbit Blaze.Please make sure that all the requirements and troubleshooting tips in this article have been followed...

2.8
Product
Fitbit Blaze Fitness Tracker
I didn't like
  • Blaze
#1198672
I purchased a fitbit blaze and after a few weeks I called in complaining that the clock face did not show as stated, they replaced it, again a few weeks later they replaced the pebble with another finally when I was tired of doing the same thing over and over again I...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We really apologize for what happened. This is definitely not the experience we want you to have.We'd like to review your engagement with our team, please respond to ...

1.0
Product
Fitbit Blaze Fitness Tracker
I didn't like
  • Blaze tracker and service
#1195097
I have purchase my FitBit in Sept 2016, in September 2017 I started noticing that the battery won't last more than 24 hrs. Since it won't hold the battery, I would leave it home most of the times and forget about it. So, needless to say that I only contacted the...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi!We're sorry to hear that you weren't satisfied with your experience with Fitbit customer service and tracker. We offered you a 25% discount as an opportunity to upgrade to ...

Product
Fitbit Blaze Fitness Tracker
I didn't like
  • Customer service
#1148378
I bought my fitbit in April of 2016. I absolutely LOVED it . . . until last week when I noticed the charge wasn't holding completely out of the blue. I had no signs that anything was going wrong with it. All of a sudden, it wouldn't hold it's charge for more than an...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear that your Blaze's battery did not last as expected. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a...

2.7
Product
Fitbit Blaze Fitness Tracker
#1111852

I spoiled myself with a Fitbit blaze about 14 months ago. It worked well for about a year when my warranty expired. Just like with a lot of other customers my battery failed and since this gadget can't be fixed all I can do is just throw it away. I contacted the...
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Anonymous
Carola_Kirchner

My Blaze was replaced by Fitbit. Very happy. Thank you.

FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi Carola,We're very sorry that you were given a false expectation of getting a replacement. We found your case (#21403085) and we'll have our team take a second look on it so...

3.1
Product
Fitbit Blaze Fitness Tracker
I liked
  • That it measured my fitness progress
  • That i could measure my fitness
I didn't like
  • That it broke so quickly
#1105790

My fitbit randomly stopped working after fifteen months. The support team is horrible and refuse to even try to repair it. Their only offer 25% of a new product that will also only work for a year. Do not buy! I did absolutely nothing to damage the device. I walked up...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear about your experience. The idea behind the discount was to provide you an option to upgrade to a newer tracker. We've applied even more stringent testin...

1.7
Product
Fitbit Blaze Fitness Tracker
I liked
  • Competinng with friends
I didn't like
  • Company defines disingenuous
  • Poor workmanship quality and poor materials used
  • No repairs after 12 month warranty
#1079556