Product: Fitbit Blaze Fitness Tracker Clear all filters (0 of 15 reviews match)
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I have contacted you as I don’t know any other way - I’m very disappointed and will tell everyone I meet - that it is not a reliable product - it hasn’t worked properly since the day I received it as a gift - all the things that are on it - are incorrect - the steps...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi, Pamela! We've sent you a private message. Please delete your email address in this review for security purposes. Thanks!

FreezingKookaburra
FreezingKookaburra

Can they help me

1.9
Product
Fitbit Blaze Fitness Tracker
I didn't like
  • Defective
#1389702
I have a FITBIT BLaze and the battery will not even keep a charge over night and the left control button stopped working, I am on my 5th phone call with customer service and all they offer is 25% off to buy another piece of crap product from them...maybe you should...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello,We're sorry to hear about your experience. Your feedback is appreciated and we'll make sure our team will hear it.The idea behind the discount is to provide you an optio...

1.6
Product
Fitbit Blaze Fitness Tracker
I liked
  • I like it when it is working
I didn't like
  • Customer support lack of help
#1305773
I used Fitbit so since 2015.my latest blaze popped out of the watch and and I lost it. Customer service was not very sympathetic at all. There's a design fault with the tracker made out of plastic, I spent 200 for that watch. they said I am not covered sorry. Nice...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello,We are saddened to hear about your experience and for your lost Fitbit Blaze.In order for us to review your case, please provide us with your support case number. We wil...

1.0
Product
Fitbit Blaze Fitness Tracker
#1266803
After working for over a year without a problem, my Blaze 2 suddenly stopped tracking my heart rate during the night, which means it has also stopped tracking my sleep. Customer service made me go through about a week’s worth of troubleshooting steps, none of which...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear about your experience.Please let us review your engagement with our team by providing us with your support case number. We'd like to make sure that your...

1.7
Product
Fitbit Blaze Fitness Tracker
#1266366

Fitbit stinks. You can't just open it, charge it, set the time and wear it. Apparently you can't even set the time on it unless you hook it up to a connected device. Some outfit somewhere will get my money when I find what I want. If I have to go through all this...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We appreciate your feedback on the Blaze.Please note that the PurePulse technology provides continuous, automatic heart rate tracking. For more info, check this out: ...

Product
Fitbit Blaze Fitness Tracker
I didn't like
  • Make one i dont have to hook up to a damn computer
#1248256
My daughter had a blaze for 20 months. The battery is defective, even according to their customer service. It won’t hold a charge. But, their solution? To provide a 25% discount code to buy a new one! Really!?! The warranty expired so you have a device that costs...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry that we weren't able to provide a replacement for your daughter.Because the device didn't meet our warranty conditions at fitbit.com/returns, the best that we c...

2.0
Product
Fitbit Blaze Fitness Tracker
#1238770
I called on 04/05/18 spoke with a Monica I informed the rep my blaze doesn't keep charge for more than a day and it use to stay charged for at least 5 days. She did a check on my device and stated I need a replacement device because something is wrong with my battery....
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear this. We didn't expect you to have this kind of experience.Please allow us to review your interaction with our team by providing us with your support ca...

2.3
Product
Fitbit Blaze Fitness Tracker
#1229997
A $200 watch should not fail within 6 months of the warranty ending.If it does fail, it should not be greeted by the company as an excuse to sell you a brand new one at a price that is just below what you could have bought it for with an employee discount. Spending...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear about your experience with our support team and on the damage on your Fitbit Blaze.We'd be happy to a take second look at your case and review available...

2.2
Product
Fitbit Blaze Fitness Tracker
I liked
  • I enjoy the device while it works
  • Love it when it dosnt fall apart
I didn't like
  • Arrogant and ineffective service policy
  • Poor customer relations
#1224897
49CAD Which isn't exactly cheap I purchased my fitbit Blaze from an authorized retailer in April 2016, within the first 6 months the strap tore of from the joint. August 2017 had syncing and updating issues (reported) March 2018 battery failure, barely and charge is...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience.Rest assured that we're always working to improve our products and services and we appreciate you for giving us an honest re...

1.0
Product
Fitbit Blaze Fitness Tracker
#1221164
I have had a blaze for over a year now. since last year I have been complaining that it will not connect to my phone when doing an activity like running. I have gone through their support team so many times and all they do is keep repeating themselves on how to fix it,...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience with the Fitbit Blaze.Please make sure that all the requirements and troubleshooting tips in this article have been followed...

2.8
Product
Fitbit Blaze Fitness Tracker
I didn't like
  • Blaze
#1198672