Product: Fitbit Blaze Fitness Tracker Clear all filters (0 of 20 reviews match)
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I am VERY disappointed with fitbit. I have the Blaze and I have spoken to them through chat and on the phone and am not happy!! I have been in the hospital with a HR of125-130 and my fitbit showed a HR of 50-60. Ad again had it checked and it was showing 65 when I had...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello, We're sorry to hear about your experience. In order for us to review your interaction with our team, please provide us with your support case number. We'll be waiting f...

Product
Fitbit Blaze Fitness Tracker
#1406599
I have contacted you as I don’t know any other way - I’m very disappointed and will tell everyone I meet - that it is not a reliable product - it hasn’t worked properly since the day I received it as a gift - all the things that are on it - are incorrect - the steps...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi, Pamela! We've sent you a private message. Please delete your email address in this review for security purposes. Thanks!

FreezingKookaburra
FreezingKookaburra

Can they help me

1.9
Product
Fitbit Blaze Fitness Tracker
I didn't like
  • Defective
#1389702
My Fitbit blaze is 4 months to the day outside of the limited 1 year warranty - abruptly, it stopped tracking my heart rate despite holding it directly over my pulse, re-positioning, etc. Went through a 20 minute troubleshooting call with their customer service, they...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi, We're sorry to hear about your experience with the Blaze. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty pe...

1.1
Product
Fitbit Blaze Fitness Tracker
I liked
  • I like it when it is working
I didn't like
  • Warranty
  • Defective equipment
  • Customer service
#1319307

13 month old fitbit blaze battery *** out one month out of warrenty. Fitbit solution is 40% discount on a Ionic. How do they think this is a good solution. Why would I want to go back to fitbit???
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi, We're here to assist. Our limited warranty (fitbit.com/returns) provides replacements for devices that have a defect while still within warranty. Because your Blaze didn't...

Product
Fitbit Blaze Fitness Tracker
#1312815
I have a FITBIT BLaze and the battery will not even keep a charge over night and the left control button stopped working, I am on my 5th phone call with customer service and all they offer is 25% off to buy another piece of crap product from them...maybe you should...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello,We're sorry to hear about your experience. Your feedback is appreciated and we'll make sure our team will hear it.The idea behind the discount is to provide you an optio...

1.6
Product
Fitbit Blaze Fitness Tracker
I liked
  • I like it when it is working
I didn't like
  • Customer support lack of help
#1305773
I contacted Fitbit Customer Service at 877-623-4997 on June 6, 2018 regarding my Blaze. During the call the customer service rep confirmed there was an issue with the battery, and further indicated the system showed my FitBit as 'repaired'. This was the first time I...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the experience you've had with the support team.We'd like to review your engagement with them so we can check what are the other options for...

1.7
Product
Fitbit Blaze Fitness Tracker
I liked
  • I enjoy the device while it works
I didn't like
  • It does not work properly
  • Support admitted they were wrong and were less than helpful
  • Lack of warranty their stalling tactics or their product
#1273789

I have been using Fitbit for 5 years. I first started with a charge HR. I had issues with the band. It broke several times. I had it replaced 1 time by Fitbit and when it broke a 2nd time (a few months latter) Fitbit would not replace because it was not under warranty...
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VolatileEel
VolatileEel

Don't buy an Ionic if you want to upgrade. It's got a problem with adding thousands of steps in minutes, even if you are sitting still. I bought a new Ionic and in less than 6...

FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about the experiences you've had with the Fitbit trackers. The idea behind the discount was to provide you an option to upgrade to a newer tracker...

1.4
Product
Fitbit Blaze Fitness Tracker
#1270706

I used Fitbit so since 2015.my latest blaze popped out of the watch and and I lost it. Customer service was not very sympathetic at all. There's a design fault with the tracker made out of plastic, I spent 200 for that watch. they said I am not covered sorry. Nice...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello,We are saddened to hear about your experience and for your lost Fitbit Blaze.In order for us to review your case, please provide us with your support case number. We wil...

1.0
Product
Fitbit Blaze Fitness Tracker
#1266803
After working for over a year without a problem, my Blaze 2 suddenly stopped tracking my heart rate during the night, which means it has also stopped tracking my sleep. Customer service made me go through about a week’s worth of troubleshooting steps, none of which...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear about your experience.Please let us review your engagement with our team by providing us with your support case number. We'd like to make sure that your...

1.7
Product
Fitbit Blaze Fitness Tracker
#1266366

Fitbit stinks. You can't just open it, charge it, set the time and wear it. Apparently you can't even set the time on it unless you hook it up to a connected device. Some outfit somewhere will get my money when I find what I want. If I have to go through all this...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We appreciate your feedback on the Blaze.Please note that the PurePulse technology provides continuous, automatic heart rate tracking. For more info, check this out: ...

Product
Fitbit Blaze Fitness Tracker
I didn't like
  • Make one i dont have to hook up to a damn computer
#1248256