Product: Fitbit Alta Hr Fitness Tracker Clear all filters (0 of 5 reviews match)
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I’ve had my Fitbit Alta HR since March, 2017. Last month it started going crazy, flashing from screen to screen. Then the heart rate sensors stopped working. I talked with Fitbit customer service 3 times to be told, “sorry it’s out of warranty and the only thing we can...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hello, We're sorry to hear about your experience with the Alta HR. Rest assured that we're always striving to improve our products and services. Our limited warranty provides ...

2.3
Product
Fitbit Alta Hr Fitness Tracker
#1340385
I had a Fitbit Flex that stopped working. I decided to upgrade to the Alta HR a year ago. I received the device in early April. It worked well until about a month ago when the charge started lasting less and less time. I called to get assistance and the customer...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about what happened to your Fitbit Alta HR. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a slew of...

2.1
Product
Fitbit Alta Hr Fitness Tracker
I liked
  • Customer service is pleasant
I didn't like
  • Poor workmanship quality and poor materials used
#1267265

The Fitbit HR fell apart and stopped working a little after a year of use. The product seemed to fall apart at the seams even after careful use. In addition, it does not hold a charge now. It seems to charge and battery indicator appears to be full but when used the...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience.For us to see what we can do for you, please get in touch with us at contact.fitbit.com. We'll be glad to assist you from th...

Product
Fitbit Alta Hr Fitness Tracker
#1124186
My fitbit Alta HR, less than 6 months old started to die rapidly. I was having to charge it every day. Contacted fitbit, at first it was Breeze. They sent a replacement tracker, only. Here's where the issues begin! The replacement didn't work. It wouldn't charge or do...
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mksolomon08_53
mksolomon08_53

Yes, yes i am.

mksolomon08_53
mksolomon08_53

This was the last email sent from your company. Alta HR - Damaged - Android (#21894975)We know every step counts, so we make every effort to reply quickly. However, due to hi...

1.0
Product
Fitbit Alta Hr Fitness Tracker
#1120794
I purchased a fit bit Alta HR at target for a gift. Upon opening the gift my friend realized there was no charger in the box I took the fit bit back to target with the receipt and was told that I was trying to return an old fit bit. He said the serial numbers didn't...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there - We're sorry to hear about your experience with support and your missing charger, however, we're here to help! Please let us know your customer support case number a...

2.8
Product
Fitbit Alta Hr Fitness Tracker
#1067346