Received the Ionic on 12/25 as a Christmas gift. Case is peeling and they refuse to replace as defective because it was purchased in Oct even though they can clearly see who purchased it and that is was not activated until 12/25.
They refuse to change the policy of returns because it was purchased over 45 days and the policy clearly states no returns accepted past 45 days. Also, they do not consider the peeling of the paint a warranty or defective issue of the product. Keep in mind, customer service is in South America and they have no authority to do anything. Stay away.
I have had fit bits for 5 years.
No more, go with Apple. They stand behind their product.
Review about: Fitbit Smartwatch.
Reason of review: Damaged or defective.
Monetary Loss: $300.
Preferred solution: replacement.
I didn't like: Everything above.