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My first Ionic was purchased prior to its release in 2017 as a birthday gift. In December of 2017 we went on holiday I wore my tracker in the water (as it is meant to be able to do) and it completely died.

hen I returned from vacation, Fitbit Customer Service replace the tracker and called it a battery issue.

Fast forward to today (November 27th, 2018)...after my morning workout I was putting my t-shirt back on and I felt something hit my wrist...the clock face popped right out of its socket...it was hanging by a thread of glue.

Of course because the warranty is only one year, Fitbit will not replace the device. Wow...$400 blown for a device that will only last one year.

Save your money or better yet, put it toward another brand of fitness tracker. Sad

Company wrote 1 public responses to the review from Nov 27.
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FitbitSupport
#1608841
Fitbit Verified Representative

Hi there, We're sorry to hear about your experience with the Ionic. Please provide us with your support case number so we can review your engagement with our team.

We'd like to ensure that you were assisted according to our policy.

Hope to hear from you soon. Sincerely, Fitbit Support

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