Summary if you don't want to read everything: Fitbit does not stand behind their product, does not honor their own warranty, and does not provide anything remotely close to positive customer experience. Spend your money on their competition, or get a Chinese Knock-Off and save yourself $80+.
I purchased my Charge HR at the end of May 2017. Just recently the charging port no longer holds the charging cord tightly against the battery and therefore won't charge the unit. To put this into perspective, I usually have to charge it every three days, which means I've only plugged/unplugged the charging cord approximately 40 times in the life of the device thus far. I've always heard about how great Fitbit customer service was so I contacted them regarding this failure.
Initially they did not want to help and told me my device was out of warranty and that it was paired in 2016. It most certainly was NOT paired to my account in 2016, and I purchased the device new from Walmart.com. I provided my receipt several times to support as I have worked with several unhelpful people who have at this point basically told me: too bad, but thanks for being a loyal customer. Are you SERIOUS??
Here is the deal, I've bought this device for myself, and several devices for my Wife and kids.
(Charge HR, Blaze, Charge HR2, Flex, and another of which I cannot remember the name.) I'm not going to go look up the prices on all of these but they are easily $100 each on average and that is most probably low-ball. Fitbit is going to lose an otherwise LOYAL CUSTOMER over a minute amount of warranty replacement cost to them.
Product or Service Mentioned: Fitbit Charge Hr Fitness Tracker.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Let the company propose a solution.
I didn't like: Warranty, That it broke so quickly, Support service.