Fitbit Phone Numbers and Emails

Toll-Free Number:

  • (877) 623-4997

Jobs/ Career:

  • (415) 496-0727

Fitbit Emails:

Customer Service
Jobs/ Career
Legal
Media
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Fitbit Contact Information

Fitbit Website:

Fitbit Help Center:

Corporate Office Address:

Fitbit, Inc.
199 Fremont Street, 14th Floor
San Francisco, California 94105
United States

Other Info (opening hours):

Other Location:

101 FEDERAL ST., 24TH FL

BOSTON, MA 02110


15255 INNOVATION DRIVE

SUITE 200

SAN DIEGO, CA 92128


14331 ISSAQUAH-HOBART ROAD

SECOND FLOOR

ISSAQUAH, WA 98027


76 LOWER BAGGOT STREET,

DUBLIN 2, IRELAND


UNIT 828, LEVEL 8, ADMIRALTY

CENTRE TOWER II, 18 HARCOURT

ROAD, ADMIRALTY, HONG KONG


2501#, 25F,

5 CORPORATE AVENUE,

150 HUBIN ROAD,

SHANGHAI, 200021 CHINA


PARNAS TOWER 29F 521

TEHERAN-RO GANGNAM-GU

SEOUL, KOREA 06164


8A AVIATORILOR BLVD. 2ND

FLOOR 011852 BUCURESTI

ROMANIA


51A K. TSETKIN ST., 6TH FLOOR, SUITE 10,

MINSK, BELARUS 220004


LEVEL 4 AUGUSTA POINT,

SECTOR 53, GOLF COURSE ROAD,

GURGAON, HARYANA,

122002


22F SHIBUYA MARK CITY, 1-12-1

DOGENZAKA SHIBUYA-KU,

TOKYO 150-0043


#19-02 GUOCO TOWER

1 WALLICH STREET

SINGAPORE 078881


ROOM NO. 1450-1453,

14/F, TIMES FINANCIAL CENTRE,

NO.4001 SHENZHEN AVENUE,

FUTIAN DISTRICT, SHENZHEN POST,

518046


Mailing Address:

Fitbit International Limited

Attn: Legal Department (Privacy Policy)

76 Lower Baggot Street

Dublin 2, Ireland

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Fitbit Rating Based on 655 Reviews

Rating details

2.5
more details
Customer service
Product or Service Quality
Value for money
Warranty

Rating stats

Rating trend

Summary of Fitbit Customer Service Calls

3.7K TOTAL
CALLS
10:29 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fitbit Customer Service?

Product/ Service Question:

  • “Fitbit not working”
  • “My versa is not working”
  • “Fitbit is not connecting with phone”

Payments and Charges Question:

  • “My sense won't charge”
  • “Billing”
  • “Payment”

Request for Information Question:

  • “Find out about replacement Fitbit”
  • “I didnt request for a change of password”
  • “I have question about my versa 2”

Return/ Replace Question:

  • “Can't return”
  • “Replacement parts”
  • “Return item. Says delivered to my door. Never delivered. Luxe band soft gold”

Account Question:

  • “Fitbit account won't sign in”
  • “Forgotten password”
  • “Lost my password and have changed my email address”

Shipping and Delivery Question:

  • “I didn't get any shipment details”
  • “Shipping”
  • “To know regarding my order delivery”

Activation/ Cancellation Question:

  • “Want to cancel the support membership”
  • “Need to cancel Fitbit service”
  • “Can't get it activated”

Staff Question:

  • “Watch Service....Side button not working”
  • “Service issues”
  • “For service bluetooth”

Refund Question:

  • “Refund”
  • “My refund order #1mse28fmqa8ys”
  • “I need a refund watch not working”

Website/ Application Question:

  • “Having trouble ordering Versa 3 on Fitbit website at Sale price”
  • “App”

Employment Question:

  • “Invoice Copy for the Order #BVF8W2ZLJ”

Other Question:

  • “Fitbit versa is not charging and not turning on.”
  • “Fitbit versa”
  • “Unable to fix my versa 2 timing”

About

Fitbit Return Policy
If The User of company services are unsatisfied with The User's purchase from Fitbit.com for any reason, The User have 45 days from the date of shipment to request a full refund. The User of company services must return the Product to Fitbit to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with The Customer's purchase must be included with The Client's return. The return authorization number must be included along with The Client's returned product. Products purchased in November and December can be returned through January 31 of the following year or 45 days from the date of shipment, whichever is longer. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. The Client are responsible for and must prepay all shipping charges and The User of Website assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit.
To read more: https://www.fitbit.com/returns
Fitbit Warranty
To read more: https://www.fitbit.com/returns
Fitbit Terms of Service
To read more: https://www.fitbit.com/legal
Fitbit Privacy Policy
The Company believe that transparency is the key to any healthy relationship. At Fitbit, www.fitbit.com is all about healthy. www.fitbit.com appreciate that The Client of Fitbit are trusting Website with information that is important to The User and Fitbit want to be transparent about how The Company use it. Here Fitbit describe the privacy practices for Company's devices, applications, software, websites, APIs, products, and services (the "Services"). The User of Website will learn about the data www.fitbit.com collect, how Website use it, the controls The Company give The Client over The Client's information, and the measures Fitbit take to keep it safe. When The Client of Fitbit use Company's Services, The Company collect the following types of information. Some information is required to create an account on Fitbit's' Services, such as The User's name, email address, password, date of birth, gender, height, weight, and in some cases The Client's mobile telephone number. This is the only information The Customer have to provide to create an account with Website
To read more: https://www.fitbit.com/legal/privacy
Top Fitbit Services

Customer Care, Replacement, Technical Support

Top Fitbit Products

Charge Hr Fitness Tracker, Fitness Tracker, Smartwatch

Fitbit Pros and Cons

Pros: I enjoy the device while it works, I like it when it is working, Loved it when it worked, Tracking steps and sleep, Great when it works

Cons: Customer service, It does not work properly, Defective, Warranty, Defective manufacturing

Fitbit reviews and complaints

Fitbit is ranked 94 out of 862 in Gadgets and Accessories category

Area Served

USA, Europe, Worldwide, Australia, Canada, UK

Payment Methods

VISAMasterCardAmerican ExpressPayPalDiscover

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