Contact Fitbit Customer Service
Fitbit Phone Numbers and Emails
Toll-Free Number:
-
(877) 623-4997
Jobs/ Career:
-
(415) 496-0727
Fitbit Emails:
Contact Information
Fitbit Website:
Fitbit Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
101 FEDERAL ST., 24TH FL
BOSTON, MA 02110
15255 INNOVATION DRIVE
SUITE 200
SAN DIEGO, CA 92128
14331 ISSAQUAH-HOBART ROAD
SECOND FLOOR
ISSAQUAH, WA 98027
76 LOWER BAGGOT STREET,
DUBLIN 2, IRELAND
UNIT 828, LEVEL 8, ADMIRALTY
CENTRE TOWER II, 18 HARCOURT
ROAD, ADMIRALTY, HONG KONG
2501#, 25F,
5 CORPORATE AVENUE,
150 HUBIN ROAD,
SHANGHAI, 200021 CHINA
PARNAS TOWER 29F 521
TEHERAN-RO GANGNAM-GU
SEOUL, KOREA 06164
8A AVIATORILOR BLVD. 2ND
FLOOR 011852 BUCURESTI
ROMANIA
51A K. TSETKIN ST., 6TH FLOOR, SUITE 10,
MINSK, BELARUS 220004
LEVEL 4 AUGUSTA POINT,
SECTOR 53, GOLF COURSE ROAD,
GURGAON, HARYANA,
122002
22F SHIBUYA MARK CITY, 1-12-1
DOGENZAKA SHIBUYA-KU,
TOKYO 150-0043
#19-02 GUOCO TOWER
1 WALLICH STREET
SINGAPORE 078881
ROOM NO. 1450-1453,
14/F, TIMES FINANCIAL CENTRE,
NO.4001 SHENZHEN AVENUE,
FUTIAN DISTRICT, SHENZHEN POST,
518046
Mailing Address:
Fitbit International Limited
Attn: Legal Department (Privacy Policy)
76 Lower Baggot Street
Dublin 2, Ireland
How Good is Fitbit's Customer Service?
Summary of Fitbit Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fitbit?
Product/ Service Question:
- “To buy a charge 5”
- “Watch is not working”
- “Watch not working”
Payments and Charges Question:
- “Billing”
- “I was setting up Charge 5 & when it updated software it failed. Now it lost connection & nothing is happening. What to do?”
- “FitBit charge 4 broken”
Request for Information Question:
- “Question about exercise tracking and metrics inspire3”
- “Customer assistance”
- “Need help with versa 4”
Return/ Replace Question:
- “Battery replacement I recv in Feb 2022 has died”
- “Return”
- “Need to set up replacement Fitbit under same emsilCan’t set up fitbit on my new phone”
Account Question:
- “Password doesn't work”
- “Trying to reset my account”
- “To get out of my other account and login to my new account”
Shipping and Delivery Question:
- “My new watch I got in the mail the screen is cracked on it. And I want a new screen to be shipped please”
- “My Fitbit just went black after 2:00 p.m. yesterday. Sometimes it will have a red circle with white x show up on it but I can't get the clock to show up or use it at all. It's just a dark screen. I was in the middle of work and I did nothing to make”
- “Complaint about shipping”
Activation/ Cancellation Question:
- “Watch activation help”
- “I want to cancel my order”
- “Cancellation”
Refund Question:
- “Fitbit refunded”
- “My refund”
- “Want a refund for a band”
Staff Question:
- “Service issues”
- “Customer service”
- “Versa 2 no longer vibrates, spoke with service and tried all suggestions, he told me to call you”
Website/ Application Question:
- “App not working”
- “Your site is not working”
- “Can't get in Fitbit website to sync my Versa”
Cards Question:
- “Need to change credit card number.”
- “Monthly fee on wrong credit card”
- “Can not add my bank card to fitbit wallet”
Employment Question:
- “Invoice Copy for the Order #BVF8W2ZLJ”
Other Question:
- “Set alarms when taking meds”
- “My Fitbit is on the wrong day, and I cannot get it to sync”
- “Fitbit versa”
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