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I would like you to read the message I would like to send to customer chat if I weren't rendered impotent by having been cut off from chat support because I have "Reached your limit.":
After hours of trying to get my Fitbit Charge HR to sync, and having been cut off repeatedly and having to start over, this is my message to the company:
MY FITBIT WON'T SYNC. I have been cut off from 3 agents so far, Carolyn, Joice, and JuanJM.
Then I got a message that I have reached the limit, to try later. The limit of WHAT? I am not directing this to whatever agent I get next. I understand it's not your fault.
BUT, REALLY? .MY FAULT THAT MY FITBIT DOESN'T WORK, AND I HAVE USED UP TOO MUCH TIME? I AM BEYOND FRUSTRATED.
Having said that, and taken a cleansing breath, I am ready to try again before I reach my limit and write a steaming review of Fitbit customer service. Adding insult to injury is not the way!
User's recommendation: The actual tracker is okay, but it will not sync, so I can't use it with Noom, which is problemtic.
Preferred solution: Let the company propose a solution.
Fitbit Pros: Loved it when it worked.
Fitbit Cons: Poor app support, Customer support lack of help.
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I would like to add here that I FINALLY got my issue resolved with the 4th agent I spoke with--but only after waiting to get out of their support limbo. The agents were trying to be helpful, but my chat sessions kept being dropped, and then I received the infuriating message that I had to wait for help until....? My Fitbit Charge HR is now synced, but it took most of 5 hours to do it.