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Customer support to assist me with the Fitbit not syncing was great. When I requested the serial number of the Fitbit I OWN to update an insurance policy not through Fitbit, I was told that their policy prohibits them from sharing that.

I read their legal policy and no where in that policy does it state this prohibition. Numerous requests to provide the specific location of their policy resulted in canned responses with no real and honest answer. Is this just something they say or can they actually provide the "policy" they refer to? Garmin just may get my business again.

They are at least responsive to the needs to their consumers. Well, what's it going to be?

Reason of review: Poor customer service.

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FitbitSupport

Hi,Thanks for sharing your experience here.Unfortunately, we are not able to share this internal information about the device. If you need help with an order, troubleshooting, setup, or account related inquiry, we can fully assist you using the email address associated with your Fitbit account.You can find everything about our policies at fitbit.com/legal. If you have any questions, let us know.Sincerely,Fitbit Support

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