Fitbit
Reviews and Complaints
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Verified Reviewer |
Madison, Alabama
Didn't even last a year
Refused to replace bc i bought from amazon instead of an "authorized dealer." Will never buy fitbit again.
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Verified Reviewer |
Portland, Oregon
Help to add second fitbit to android phone
Of course, as expected no response!
I have 2 Fitbit devices (Inspire 2 and 3) and ONE phone. GOOGLE Monopoly does not have the brains and willingness to put two Inspire watches on one phone.
You'd think that they would welcome multiple purchases?
The one option to run second device on computer was taken away by GOOGLE. Very arrogant!!DO NOT BUY
Wilfried Mueller-Crispin
User's recommendation: DO NOT BUY THEIR PRODUCT!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morenci, Arizona
Battery on my Fitbit won't stay charged after I reset my phone
They're going to send me papers to fill out then I will send them this Fitbit watch back they will send me a new one I have never had any trouble with them, my last one was recall and they replaced it with this one and this one now has quit working they're going to replace it with a new one, I'm very satisfied with them helping me I don't take showers with my Fitbit on I know they say it's waterproof but I don't quite believe that, I guess I don't think anything's really quite waterproof so I don't wear it when I take a shower I wear it when I do dishes and sometimes I get it wet and I dry it off but it's not in the water water and when I resetting my phone and trying to get it to hook back up to my app I don't know why it wouldn't I keep trying and then when it finally did the battery ran immediately down and it got very warm when I charged it so I don't know why resetting my phone to factory settings caused it to do that I have no idea. they're going to replace it so that's what I'm happy about cause I ware it all the time.
User's recommendation: If you have trouble with your Fitbit call then they will help you
Algonquin, Illinois
Refund
I Told Whole Story Yesterday & Sent My Answer But Was Sent A MessageThat Something Wouldn't Send It Since Your Address Was Not Able To Be Delivered So In Short 26 February 2024 I Started The Process Of Getting A Refund For My Ionic Watch I Received The Package From Fitbit James Parks CEO & Co Founder I UPS My Watch On 8 March 2024 And Fitbit Recieved It On 11March 2024 But Since Then They Lost My Watch And Won't Replace It Saying Never Got It But I Have The UPS Tracking Number And Number On Package My Watch Sent In They Still Couldn't Find Watch Also When I Got My Phone Inquiry Number On 26 February 2024 And Another Long Number They Never Sent A Reference Number Which They Need To Send Me A Refund So I As A Man Going Be 69 Years Old The 25 February 2025 And Next Day Will Be A Year On 26 February 2025 That They Will Still Be Screwing A Disabled US ARMY PARATROOPER And Senior Citizen Around Hope You Get This I Have Given Everything They Wanted Pictures And All I Can Name 12 People Plus That I Have Talked To And Everyone Expediteing My Case Sure Don't Look Like It
User's recommendation: I Waiting Since 26 February 2024 Today Is 17 October 2024 Since They Lost My Watch I UPS Them With Their Package Sent Me 11March 2024 They Received From UPS But Can't Find It I Gave The Package Number And UPS Tracking Number But It's Lost I Talked To Over 12 People Who Are Nice But Can't Do Anything Without Reference Number They Never Sent I Gave Them My Fitbit Inquiry Number 5203**** & Only Other Number Sent Then ref:!00D400N2lj.!5005@***T:ref 26 GE 2024 (4:27 pm )
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Verified Reviewer |
Dallas, Pennsylvania
Fitbit6
I have been instructed to return my Fitbit 6 for replacement. Thank you. Ed
,,,...hundred symbols..mmmmmnnbbvvvvvbbnnnnnbbvvcccccvbbnnnmmnnnnbbvvvccxcghhjjjjhjhbvvvcccccvhhhbbbvcfddfgvbbhhggddsssss
User's recommendation: a ok
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Verified Reviewer |
Parkston, South Dakota
Fit bit app not working
Fit bit app wont let me change any settings after time change. It messed up all my daily goals and will not accept new ones.
I have tried all recommended fixes and nothing is helping. Turn phone off and on. Turn Bluetooth off and on. Uninstall and install, update.
Nothing is solving the issue. This fit bit and phone does so many amazing things but cant handled a time change?
I flew across 5 time zones last September and it was fine but a one hour change and it stops working. So saf
User's recommendation: Better options when calling a phone number for help
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Verified Reviewer |
Macon, Georgia
Cannot get pass your ad with walking legd
The service person I unfortunately was connected with was totally unhelpful
1. His breathing was offish.
2.
He completely misunderstood what I needed help with. Being: on your app there is an ad to try something new. 2 legs black and white. I cannot get past that image no matter what I try.
It says to continue to Google login or Fitbit login. Since I didn't want whatever it was offering, I did not want to do either and just wanted to just check my scores.
I asked to speak to a supervisor and after a wait, he came back to tell me there was no supervisor working and I needed to call back another time.
Needless to ssy I have never had worst treatment from anyone. I still have my problems.
Syracuse, New York
My issue is not resolved
Person was very short at times! Needs to learn patience with customers .
My issue has not been resolved at this time. I will be calling back on Monday hopefully my issue will be resolved when I call back.
Also I am hoping that the person will have more patience. I also think it is ridiculous that I have to right at least a 100 symbols.
Tucson, Arizona
Patient and knowledgeable service
I couldn't get a sleep score. Customer service walked me through several processes that worked. SUPER PATIENT!
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Verified Reviewer |
Denver, Colorado
Resolved: More than okay
My customer service representative was very helpful and patient. He tried different approaches as some avenues of resolution did not work. Persistently trying to resolve my issue.
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Verified ReviewerNot happy
It will not connect, so I cannot see calls on my Versa 2 watch. I've tried to turn Bluetooth off and my phone off.
I am still not receiving calls or text messages from my Versa 2 watch. Is it because I have an Apple Watch?
I am ready to return the Fitbit and get an Apple Watch.
- It has a lot of health features
- You always have to tap the watch to see the screen
- It never shows you your calls or text messages
Preferred solution: I want the watch to work correctly or give me a new one or a refund.
User's recommendation: I have nothing positive to say about this issue because it wasn’t fixed.
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Verified Reviewer |
Leicester, North Carolina
Flimsy product.
The band broke next to the face on the last fitbit I had and was not repairable so I had to buy a new one. The Luxe keeps forgetting who it is after charging.
It's happened probably 5 times. It would lose my data, it would forget the date and time and location. I would have to fully restart it and sync to my phone as if it was a new product.
It's very annoying. I won't buy fitbit again.I don't trust it.
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Verified Reviewer |
Deptford, New Jersey
Can't use spin or walk app
Still doesn't work, couldn't understand the guy I was talking to, so basically I don't use the watch for workouts anymore
Crossville, Tennessee
Will not work right
Thank you for you help today, Thank you for your help today!!! Thank you for your help today! Thank you for your help today
User's recommendation: Thank you for the help today
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Verified ReviewerCan't log in
The agent did a fantastic job of helping us get logged in! It was a pleasure to work with him! He was professional, friendly, and had excellent customer service skills!
- Awesome customer service
Preferred solution: Guidance with problem
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"Cannot get pass your ad with walking legd". What the heck does that even mean?
You are complaining because the "service person's breathing was offish"???
Offish??? Now, what the heck does THAT mean??