146 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.4

Hello, These are the two fit bit surge watches that I have. Both are tearing in the same exact spot on the band. They both happened about 6 to 8 months after they were new. Called customer service and was out of warranty. Then was told they would offer me 25% off of a new watch purchase. Why would I want to purchase another watch when it was obviously going to do the same thing. I had posted a link from a Fitbit community posting of many others who have the same exact problem. Apparently this is a known and common problem with this watch. I would not purchase for ever recommend another fit bit product since they're not standing by their product.

https://community.fitbit.com/t5/Surge/Surge-Broken-Band/m-p/128****#U128****

Thanks, Sean

Reason of review: Poor customer service.

Monetary Loss: $249.

Preferred solution: Repair or replace product..

Location: Williamsburg, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Fitbit Reviews

  1. 361 reviews
  2. 248 reviews
  3. 144 reviews
  4. 104 reviews
  5. 118 reviews
Fitbit reviews