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Hello, These are the two fit bit surge watches that I have. Both are tearing in the same exact spot on the band. They both happened about 6 to 8 months after they were new. Called customer service and was out of warranty. Then was told they would offer me 25% off of a new watch purchase. Why would I want to purchase another watch when it was obviously going to do the same thing. I had posted a link from a Fitbit community posting of many others who have the same exact problem. Apparently this is a known and common problem with this watch. I would not purchase for ever recommend another fit bit product since they're not standing by their product.

Thanks, Sean

This person wrote the review because of poor customer service of fitbit wristband warranty from Fitbit and attached a photo. Reviewer claimed that he or she lost $249 and wants Fitbit to "repair or replace product".

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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