New Reviewer

I spoke to a Representative who told me I would be getting a replacement product and now I have to pay for it.

1.0
I received the current charge 4 in February of 2/2022. It is not even a year later & the product broke. I dont have money to keep wasting on a defected product. This charge 4 should be replaced at no additional cost to me. The lady on the phone said it would be replaced. I have been a very loyal long term customer.

User's recommendation: I would not recommend this product.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4271901 Review #4271901 is a subjective opinion of poster.
Pros
  • I like the tracking features
Cons
  • Defective products
Preferred solution
Replacement product.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Couldn’t log into acct.

3.8
Customer service was very helpful. Easy to follow instructions. Love the Sense2 Fitbit. First one Ive owned and Im going to love using it!

User's recommendation: Love this product.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4248328 Review #4248328 is a subjective opinion of poster.
New Reviewer

Order not received

1.0
Item ordered not delivered. Order placed 12/24/2022. As of 01/05/2023 still not delivered. Terrible service. Customer support stated I must wait 7 days after UPS tracking last update before I can claim package lost. Last update is 12/31/2022.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4274329 Review #4274329 is a subjective opinion of poster.
Preferred solution
Full refund

I cant synce the versa 4

Fitbit - I cant synce the versa 4
Everything turned out fine. My watch is now telling the correct time and everything is syncing Vern Payne

User's recommendation: Great.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4342724 Review #4342724 is a subjective opinion of poster.
Location
Orlando, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: Question about replacing charger

Update by user Dec 07, 2022

Company fixed the issue and I have been provided with product replacement. Like I said, in my review, I lost my charger to my new Fitbit charge five I called up customer service and because I had insurance I’m assuming because I had insurance they are sending me a replacement charger.

Original review posted by user Dec 07, 2022
I just purchased this new Fitbit charger 5 and somehow I lost my charger! I was going to go online and buy a new one and then I realized I had the warrantee, cant hurt to call. Good thing I did I was covered, they are send me a replacement and it took all of 5 minutes of communicating with the service rep and its on its way.

User's recommendation: Excellent customer service, simple and easy process. I would recommend Fitbit to anyone who wants to avoid any of those normal hassle’s you get with all the other companies!! You don’t get that with this company.

View full review
Comment
Helpful 0 Not helpful 0
Report
Resolved
ID
#4197901 Review #4197901 is a subjective opinion of poster.
Location
West Hempstead, New York

It was great

5.0
I was having trouble connecting my Fitbit with my phone and the lady helped me to create a Fitbit account. She was very nice. She helped me so much
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4311450 Review #4311450 is a subjective opinion of poster.
Location
Greenfield, Indiana
New Reviewer

No email weekly results

I am not receiving weekly updates on my email I was. getting them every Tuesday Please let me know Thank you
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4356496 Review #4356496 is a subjective opinion of poster.